HIPAA · SOC 2 (II) · US Hosted · Built for the front desk · ★★★★★Trusted by 500+ clinics ·

Your front desk, handled fully. 24×7, day or night.

Frontly answers every chat and call, books the visit, books the meet & greet, captures leads, calls back cold leads, and responds 24×7 — building confidence in your practice, even after office hours.

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Trusted Nationwide

Trusted by 500+ practices around the country.

★★★★★ 4.9 average rating across 500+ practices
Cedar Hollow DPC
Bright Path Family
Northstar Wellness
Harbor Direct Care
Willow & Vine Health
True North Clinic
Elm Street DPC
Ashgrove Family Medicine
Pinecrest Direct
Meridian Health Group
Compass Care Clinic
Aspen Ridge DPC
★★★★★

We stopped losing visitors

We used to lose visitors the moment they left our site. Now Frontly follows up for us, and our membership numbers show it.

DK
Dana KesslerPractice Manager
★★★★★

Patients feel like someone's paying attention

Our patients feel like someone is always paying attention, even after hours. That used to be impossible for a practice our size.

FA
Dr. Felix AdeyemiFounder & Physician
★★★★★

Onboarding new staff takes days now

Onboarding new staff used to take weeks. Now it takes days — Frontly already knows the answers to the questions that used to trip people up.

BS
Brian SutterFront Desk Lead
★★★★★

Go-live took 60 minutes

We were live and answering real chats within the hour. No migration project, no waiting on IT.

CM
Carmen MelloneLife Insight
The Problem

Most clinics don't lose patients.
They lose visitors.

Every lost visitor is a missed relationship — and most websites have no way to catch them.

Silent Visitors
96%

Of website visitors leave without asking a single question

Membership Confusion
1 in 2

Visitors who don't understand how membership care actually works

Forgotten Visitors
81%

Never come back to the site a second time

Missed Follow-Ups
63%

Of leads never receive a timely follow-up from staff

Cold Leads
1 in 3

Leads go cold within 48 hours of first contact

Missed Relationships
0

Follow-up attempts most lost visitors ever receive

Website Visitor
"What's the difference between your practice and regular insurance?"
Live
Lead captured
Scored and routed automatically
New
89% answered without staff
24/7 coverage
Live

Website Chat

Every visitor greeted the moment they land — Frontly answers questions, qualifies interest, and captures the lead without a human on call.

Try the Playground
Website Chat

Every visitor greeted the moment they land, 24×7.

Lead Inbox

Every conversation, scored and organized.

Services Explained

Every offering explained clearly, every time.

No hold music

Visitors get answers instantly, never a busy signal.

Phone Calls

Every call answered, sentiment read live, and cold leads called back automatically — no hold music, no missed calls.

Phone Calls

Every call answered, no hold music.

Call Campaigns

Outbound calls that win back cold leads.

Callback & Tasks

Callbacks arranged, tasks routed to your team.

Sentiment tracked

Every call's tone tracked, escalated when it matters.

Cold Lead Win-Back
Active campaign
184 dialed
Connected
96% connect rate
122
Booked from a call
This week
20%
88% fully handled by AI
Last 90 days
Live
Recovery check-in sent
Every new member, day 1
Sent
Care program matched
Weight Loss Program
Matched

AI Conversations

Every chat, fully visible to your team — Frontly handles the routine ones end-to-end and hands off cleanly the moment a human is needed.

AI Conversations

Every chat, fully visible to your team.

Programs

Patients matched to the right care program.

Recovery Check-Ins

Every new member checked on after their visit.

Clean hand-off

Full context passed to a human the moment it's needed.

Meet & Greets

Booked directly from the conversation, with appointments scheduled straight to the doctor's calendar — no back-and-forth.

Meet & Greets

Booked directly from the conversation.

Appointments

Scheduled with the doctor, no back-and-forth.

Confirmation & reminders

Automatic reminders keep no-shows down.

Right on the calendar

Synced straight to the provider's real schedule.

Same-day access

Fill last-minute openings automatically.

Human in the loop

Your team can jump in on any conversation, anytime.

Essential Membership
Recommended plan
$99/mo
Payment collected
Right on the call
Paid
Direct to your bank
Powered by Stripe
Live

Payments

The right plan recommended and built during the conversation, with payment collected right on the call — straight to your bank account.

Memberships

The right plan recommended and built.

Collected On The Call

Collected on the call, no separate step.

Direct to your bank

Frontly never touches or holds your money.

Powered by Stripe

Same payout schedule you'd get running Stripe yourself.

Cold Lead Callback
Outbound call campaign
142 called
Membership Renewal
SMS campaign
89% opened
Re-Engagement
Email sequence
3-step

AI Campaigns

Reach the right patient on the right channel — Frontly runs targeted, two-way campaigns across calls, SMS, and email, all from one place.

Inbound Calls

Every call answered and logged automatically.

Outbound Calls

AI call campaigns that follow up on cold leads.

Inbound & Outbound SMS

Two-way texting that reads intent and replies instantly.

Inbound & Outbound Email

Automated sequences and replies, fully tracked.

For Solo Practices

One doctor. Ten hands.

You don't need a bigger team to run a bigger front desk. Frontly works autonomously — around the clock, without you lifting a finger.

Answers Every Chat
Picks Up Every Call
Runs Call Campaigns
Books Meet & Greets
Scheduled straight onto the calendar, no back-and-forth.
Schedules Appointments
Arranges Callbacks
Runs Recovery Check-Ins
Collects Payment
Creates Tasks For Your Team
Reads The Room (Sentiment)

Questions practices actually ask

Does Frontly work with our existing website?

Yes — Frontly installs on any website in minutes, no rebuild required.

Can Frontly actually book a meet & greet, not just chat?

Yes — Frontly books meet & greets and appointments directly onto your real calendar, with confirmations and reminders sent automatically.

What happens to leads who don't convert right away?

Frontly keeps following up — cold leads get called back through AI call campaigns until they book or opt out.

How much does Frontly cost?

Frontly starts at $99/mo, 1 user included, plus simple pay-as-you-go usage (AI calls $0.25/min, SMS $0.10/msg, website chat and email always free).

What problem does Frontly solve?

After a Google or social search, your visitor either calls you or checks your website — Frontly handles both channels for you. It captures visitors in those critical first seconds, turning browsing into instant engagement, and engagement into immediate membership.

Simply connect Frontly to your phone number and website — it engages visitors, answers calls, explains your DPC, builds trust, and sells memberships. Every lead is tracked, drop-offs get callbacks, and no opportunity is lost, delivering a hands-free growth engine that keeps your panel full.

How does Frontly score against other agents?

We compared Frontly against the best specialized and generic agents out there, and Frontly showed a 17% higher impact than other agents. Check the test results

How does Frontly work?

Frontly integrates into your website and starts engaging with your visitors in minutes. Sign up on frontly.space, set up Frontly, and add the embed code to your website — or simply email the code to your technician.

Can I personalize Frontly?

Yes. Frontly is a fully customizable agent built for healthcare practices. Frontly can fetch your website links, and you can upload an additional knowledge base and let Frontly respond the way you want.

What's the foundation model behind Frontly?

Frontly is built on the most advanced Anthropic Claude models, upgraded as newer versions become available. It's hallucination-resistant and understands context and content with precision.

I use Hint for memberships. Will Frontly replace that?

No. Frontly's smart tiles also support adding external links, so you can add your membership links and keep all your links in one place for website visitors — while still enjoying the power of Frontly's instant engagement and lead-collection engine. Frontly gives you complete freedom to configure your external links, so you get both: the goodness of your existing membership platform and the warmth of AI assistance.

What if I use another lead management system? Will Frontly replace that?

No. Keep Frontly as your website's instant engagement assistant. Every month, download the leads Frontly collected and upload them to your core lead management tool — no restrictions.

I already use Spruce for patient communication. Will Frontly replace that?

No. Frontly doesn't mandate any replacement. Using Frontly's other modules, like communication or tasks, isn't mandatory — Frontly can continue as your instant engagement agent for website visitors while keeping your freedom to use any other tool intact.

Does Frontly offer a free trial?

Yes — we offer a 90-day free trial for our early co-pilot users. For anyone joining after, we continue to offer a 15-day free trial.

Can I import or export data from Frontly?

Yes! Getting your existing data in or out is easy — simply export your existing customers to a .csv file and import them within a couple of clicks. Same for exports. Enjoy your freedom.

★★★★★
4.9 star rated · Trusted by 500+ clinics

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Practice size
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